Refund and Returns Policy
Diligent Graces Return & Refund Policy – Fair, Honest, Considerate
We understand that not every tool, part, or fixture ends up as expected. Whether your plans have changed or something didn’t meet the mark, our return policy is designed to be clear, fair, and helpful, just like our hardware.
Return Eligibility
Items are eligible for return within 30 days of delivery, provided they meet the following conditions:
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Unused and in original condition
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Returned with original packaging
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Not part of final-sale, custom-order, or clearance listings
We ask that you treat returned items with the same diligence with which they were packed.
Return Steps
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Contact us at [email protected] with your order number, the reason for return, and optional images (if item is defective or incorrect).
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We will respond with a Return Authorization Number and clear instructions on how to proceed.
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Ship your item using a trackable method. Please note that we are not liable for returns lost in transit without tracking.
Who Covers Return Shipping?
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If the item was defective, damaged, or incorrect: We cover the return shipping.
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If the return is based on preference or change of mind: Customer covers the cost.
All items are inspected upon return before refunds are processed.
Refund Process
Once we receive your return:
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We will confirm receipt via email
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We will inspect the item for return eligibility
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Refunds will be issued to your original payment method within 5–10 business days
Note: Original shipping charges are non-refundable unless the return is due to our error.
Partial Refunds or Denials
In rare cases, we may issue partial refunds if the item:
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Shows signs of use
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Is missing parts not due to our error
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Is returned outside the return window
We promise to communicate clearly if such a situation arises.
Non-Returnable Items
Certain product categories are not eligible for return, including:
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Custom-made or modified hardware
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Clearance or promotional bundles
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Tools or parts that have been installed or used
These policies help us maintain high-quality standards and fair stock rotation.
Exchanges
At this time, we do not offer direct exchanges. If you need a different product, please initiate a return and place a new order separately.
Grace in Every Transaction
We believe every transaction—whether a purchase, return, or refund—should reflect the values of craftsmanship and character. We commit to handling every request with respect and fairness.
For further questions or clarifications, reach out to us at:
📧 [email protected]
We are here to serve the builders, the dreamers, and the diligent with grace.