Shipping Policy
Diligent Graces Shipping Policy – Thoughtful Delivery, Crafted Care
At Diligent Graces, we view shipping as an extension of our craft. Each package is assembled and dispatched with the same care we expect in the use of our products—with precision, foresight, and respect for the materials.
Your order is not merely a transaction; it is a moment of trust. We honor that by ensuring your items arrive safely, securely, and in a timely manner.
Processing Time
All orders are processed within 1–3 business days after confirmation. This allows our fulfillment team to:
Conduct final quality checks
Secure items in protective, sustainable packaging
Ensure correct labeling and dispatch channels
Orders placed on weekends or holidays will be processed on the next working day.
Shipping Options and Timeframes
We offer multiple shipping tiers, depending on urgency and destination:
Standard Shipping: 7–12 business days
Expedited Shipping: 4–7 business days
Express Priority: 1–3 business days (when applicable)
Delivery time may vary based on your country, postal system, and local customs processing.
Tracking and Transparency
Once your order is shipped, you will receive an email with a tracking number and courier information. This allows you to follow your parcel in real-time, from warehouse to doorstep.
If you do not receive tracking details within 72 hours of dispatch, we invite you to contact us directly at [email protected].
Shipping Rates
Shipping fees are automatically calculated at checkout based on:
Product weight and volume
Delivery destination
Preferred speed of service
We occasionally offer free or discounted shipping during seasonal events or on select products—subscribe to our mailing list to stay informed.
Packaging Ethos
Our packaging is minimal, recyclable, and protective. We avoid excess filler, using materials that cushion well while aligning with our commitment to sustainable craftsmanship.
We treat every parcel as if it were being shipped to a fellow artisan—because it is.
International Shipping
We ship globally, and are honored to serve builders and makers around the world.
Please note that for international deliveries:
Import duties and local taxes may apply
Final delivery may be handled by a local postal carrier
Customs processing may impact delivery timeframes
These responsibilities lie with the customer, but we’re happy to provide documentation if needed.
Missing or Damaged Shipments
If your order arrives damaged, or appears to be lost in transit, reach out to us within 7 days of the expected delivery date. We’ll work with the carrier and provide options for replacement or refund, depending on the situation.
Our goal is to make things right—gracefully and efficiently.